Frequently Asked Questions
Frequently Asked Questions
What products do you sell?
We offer a curated selection of eco-friendly home goods, bath and body products,, essential oils and incense thoughtfully sourced for quality and sustainability.
Do you ship across Canada?
Yes! We ship across Canada. Shipping rates and estimated delivery times are calculated at checkout based on your location.
Do you ship internationally?
We are currently exploring international shipping options. Please contact us for the latest availability.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location and shipping method selected at checkout.
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in their original condition. Please contact us to initiate a return.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with tracking information.
Do you offer wholesale?
Yes, we work with wholesale partners via Faire. Reach out to us for more information on becoming a wholesale partner.
How can I contact you?
You can reach us through our Contact page or by emailing us directly. We aim to respond within 1–2 business days.
What makes Wapiti Woodland Essence different?
Wapiti blends are handcrafted in Sault Ste. Marie, ON, Canada using natural ingredients, essential oils, and a minimalist approach rooted in Northern identity. Every product is built around an elemental or place‑based story.
Are your products natural?
Yes. All oils, balms, and washes use natural carrier oils, essential oils, and gentle surfactants. No synthetic fragrances. No parabens. No sulfates.
Why do you limit essential oils to 3%?
3% is the safe, effective maximum for leave‑on grooming products. It ensures aroma, function, and skin compatibility without irritation.
Are your beard washes sulfate-free?
Yes. We use gentle plant-based surfactants (coco glucoside, decyl glucoside).
Which blend should I choose?
Ember Grove — warm, resinous, grounding
Tempest Waterline — cool, refreshing, storm clarity
Midnight Antler — deep, nocturnal, ritualistic
Superior Coastline — crisp, cold-air, shoreline
White Haven — clean, minimalist, pure
Rosemary Clarity — herbal grooming line
Are your products safe for sensitive skin?
Yes. All blends follow strict dilution guidelines and use gentle carriers. White Haven and Rosemary Clarity are the most sensitive-friendly.
Can I use beard oil and balm together?
Absolutely. Oil conditions the skin and hair; balm shapes and protects.
Are your products cruelty-free?
Yes. Always.
Do you make custom blends?
For special projects or wholesale, yes — contact us.