Frequently Asked Questions
Frequently Asked Questions
What products do you sell?
We offer a curated selection of eco-friendly home goods, bath and body products,, essential oils and incense thoughtfully sourced for quality and sustainability.
Do you ship across Canada?
Yes! We ship across Canada. Shipping rates and estimated delivery times are calculated at checkout based on your location.
Do you ship internationally?
We are currently exploring international shipping options. Please contact us for the latest availability.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location and shipping method selected at checkout.
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in their original condition. Please contact us to initiate a return.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with tracking information.
Do you offer wholesale?
Yes, we work with wholesale partners via Faire. Reach out to us for more information on becoming a wholesale partner.
How can I contact you?
You can reach us through our Contact page or by emailing us directly. We aim to respond within 1–2 business days.
What makes Wapiti Woodland Essence different?
Wapiti blends are handcrafted in Sault Ste. Marie, ON, Canada using natural ingredients, essential oils, and a minimalist approach rooted in Northern identity. Every product is built around an elemental or place‑based story.
Are your products natural?
Yes. All oils, balms, and washes use natural carrier oils, essential oils, and gentle surfactants. No synthetic fragrances. No parabens. No sulfates.
Why do you limit essential oils to 3%?
3% is the safe, effective maximum for leave‑on grooming products. It ensures aroma, function, and skin compatibility without irritation.
Are your beard washes sulfate-free?
Yes. We use gentle plant-based surfactants (coco glucoside, decyl glucoside).
Which blend should I choose?
Ember Grove — warm, resinous, grounding
Tempest Waterline — cool, refreshing, storm clarity
Midnight Antler — deep, nocturnal, ritualistic
Superior Coastline — crisp, cold-air, shoreline
White Haven — clean, minimalist, pure
Rosemary Clarity — herbal grooming line
Are your products safe for sensitive skin?
Yes. All blends follow strict dilution guidelines and use gentle carriers. White Haven and Rosemary Clarity are the most sensitive-friendly.
Can I use beard oil and balm together?
Absolutely. Oil conditions the skin and hair; balm shapes and protects.
Are your products cruelty-free?
Yes. Always.
Do you make custom blends?
For special projects or wholesale, yes — contact us.
Which diffuser is right for me?
Compare our wooden, car and electric aroma diffusers below. Details come from the linked product descriptions. “Not specified” means we do not have verified model-specific instructions for that detail; it is not a claim of compatibility or safety.
| Feature | Passive wooden | Wooden car diffuser | Zenn electric diffusers |
|---|---|---|---|
| Products |
Wooden Essential Oil Diffuser for On-the-go Chubby Barrel |
Humming Bird car diffuser |
Zenn Electric Diffuser 054 Zenn Electric Diffuser 008 |
| Use | Walnut wood absorbs and gradually releases essential oil. On-the-go: apply essential oil directly to the wood. Chubby Barrel also includes an incense-holder hole and ash-catching top. | Walnut wood diffuser with a magnetic car-vent clip. Listed for use with pure essential oils. | 054: 100 ml electric aroma diffuser; listed mist output 30 ml/hour. 008: 100 ml electric aroma diffuser. Ultrasonic operation is not specified in the available descriptions. |
| Water | No water required. | Not explicitly specified in the available description. | 054: requires water to operate. 008: water requirement and filling instructions not specified. |
| Electricity | No electricity required. | Electrical requirements not specified; described as a wooden vent-clip diffuser. | 054: 7 W; adaptor and measuring cup included. 008: 5 V USB; USB wire included, USB adaptor sold separately. |
| Close-range or room coverage? | No measured coverage or verified close-range versus whole-room rating specified. | Designed for car-vent placement; no measured coverage specified. | No room-size coverage rating specified for either model. Tank capacity and mist output do not establish room coverage. |
| Oil compatibility | Essential oils are listed. Compatibility with carrier oils, beard oils, fragrance oils and individual blends is not specified. | Pure essential oils are listed. Compatibility with carrier oils, beard oils, fragrance oils and individual blends is not specified. | Approved oil types, oil quantities and compatibility with individual blends are not specified for either model. |
| Cleaning | On-the-go listing refers to care instructions in its product image. A verified cleaning method is not included here. Chubby Barrel lists an ash-catching top but no cleaning method. | Cleaning method not specified. | Cleaning method and frequency not specified for either model. |
| Safety information | Model-specific safety instructions not verified for this comparison. | Model-specific safety instructions not verified for this comparison. | 054: listed as unable to operate without water; this does not verify an automatic shut-off safety feature. Other model-specific safety instructions are not specified. |
Need help with an unspecified detail? Contact us for model-specific manufacturer guidance before choosing an oil or cleaning method.